Phone Insurance Protect your new device from loss, theft, damage, and out of warranty malfunction. All for just $5/month.
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Phone Insurance Protect your new device from loss, theft, damage, and out of warranty malfunction. All for just $5/month. Phone Insurance is insurance protection provided to eligible subscribers of Virgin Mobile, administered by Asurion Insurance Services, Inc., and underwritten by Old Republic Insurance Company.
To file your claim by phone, call 877-885-1547 Why Protect Your Wireless Device With Virgin Mobile Phone Insurance? You accidentally drop your device in the street. It slips out of your pocket in the cab. You forget it at the restaurant. The dog buries it in the backyard. Stuff happens. And without protection, you could get stuck paying full price to replace your device if something happens to it. So Virgin Mobile has arranged for our customers to have access to this Phone Insurance program provided by Asurion: For just $5/month, you’ll be covered in case your device breaks or is lost, stolen, or damaged – even with liquid. 3
To file a claim, visit www.phoneclaim.com/virginmobileusa Virgin Mobile Phone Insurance At A Glance Monthly Premium $5.00 Deductible See chart on page 6. Two claims in a 12-month period beginning with the date of the first Claim Limits replacement. See chart on page 6 for maximum amount per claim. · Asurion may fulfill claims with new or remanufactured equipment. · Our goal is to fulfill claims with the same make and model of your device. Replacement If that’s not possible, a like-kind make and model will be substituted. Equipment Color and features are not guaranteed. · Replacement of accessories may be with generic or non-original manufacturer accessories. Covered Incidents Loss, theft, physical and liquid damage, out of warranty malfunction. This coverage is optional and you may cancel at any time and receive a Cancellation Policy prorated refund of your unused premium. · One device per wireless customer · One standard battery (as part of the device loss) Covered Equipment · One standard cigarette lighter adapter · One standard leather case · One standard charger · One standard earpiece 4
To file your claim by phone, call 877-885-1547 Reasons To Choose Phone Insurance It gives you peace of mind: With Phone Insurance, you know you’re covered in case something happens to your device. It’s fast: You’ll typically receive a replacement device within 24 hours. It’s easy: To file a claim, simply visit www.phoneclaim.com/virginmobileusa or call 877-885-1547. 5
To file a claim, visit www.phoneclaim.com/virginmobileusa Phone Insurance Plans Plan A Plan B Plan C Cost $5/mo. $5/mo. $5/mo. Deductible $25/per claim $65/per claim $100/per claim Per Claim Limit $150 $250 $1000 Kyocera Loft LG Optimus BlackBerry ® Curve TM Devices LG Rumor Touch 8530 LG Rumor2 Samsung Intercept TM MiFi 2200 Ovation MC760 6
To file your claim by phone, call 877-885-1547 Just $5/month. The cost will be charged to your Virgin Mobile account. This charge is the insurance premium payable to the underwriter, Old Republic Insurance Company, and includes the administration fees payable to Asurion Insurance Services, Inc*. *Asurion in New York Virgin Mobile has arranged for our customers to have access to this insurance program, because without protection, you may be responsible for the full replacement cost of a device in case of loss. You are not required to purchase Phone Insurance in order to activate service with Virgin Mobile. You may already have coverage through homeowner’s insurance or other means (your wireless representative is not qualified to evaluate your existing insurance coverage). Keep in mind, if you have other coverage, the deductible you would have to pay with another insurer may be higher. If you choose to sign up for Phone Insurance, it may be cancelled at any time with a prorated refund of any unused premium. 7
To file a claim, visit www.phoneclaim.com/virginmobileusa Phone Insurance is only available to Beyond Talk customers within 15 days of activation. To apply for insurance for your new device, contact Virgin Mobile At Your Service at 1-888-322-1122 or by dialing *VM from your Virgin Mobile device. Approval of your application is at the sole discretion of the underwriter, Old Republic Insurance Company. If for any reason you are not eligible for Phone Insurance, you will be notified within 30 days. In such an event, you do not have coverage. If you have already paid premium, it will be refunded. If you are approved for Phone Insurance, coverage begins on the day that your monthly premium for Phone Insurance is due and paid. 8
To file your claim by phone, call 877-885-1547 Filing a claim is simple. Here’s how to do it: Step 1: If your device is lost or stolen call Virgin Mobile immediately at 1-888-322-1122. Virgin Mobile will secure your account balance and your device number. Step 2: Visit www.phoneclaim.com/virginmobileusa to file a claim and initiate the claims process. To file a claim by phone, call Asurion’s customer care center at 877-885-1547 * Step 3: Pay your deductible using a credit card, e-check, or COD (additional charge applies for COD). *Asurion Customer Care Center hours of operation are 7am–Midnight (CST), 7 days a week. To file a claim, you must: · Be the primary user on the account · Report the claim within 30 days of the incident 9
To file a claim, visit www.phoneclaim.com/virginmobileusa If you have any questions about the Virgin Mobile Phone Insurance program or your policy, call Asurion at 877-885-1547. Name Of Person Claim Is Under Date Claim Filed Device Purchase Date Claim Number Device Make Date Claim Approved Device Model 10
To file your claim by phone, call 877-885-1547 Claim Replacement Conditions · Claims may be fulfilled with new or remanufactured equipment. Remanufactured equipment may have minor cosmetic flaws. · If the exact model is not available, replacement phone and covered accessories will be of like-kind and quality. Colors, features, and non-covered accessory compatibility are not guaranteed. · An additional charge may apply if the deductible is collected via COD. · Once your claim is approved and verified, your replacement equipment will be shipped to an address of your choice by overnight delivery (not including weekends). · Damaged or recovered lost or stolen equipment must be returned within 15 days. A prepaid envelope with return shipping instructions can be found in your fulfillment packaging. Failure to return damaged equipment may result in the assessment of a nonreturn fee of up to $300. · There is no cash payment or reimbursement provided to insureds. This program covers only the equipment that is assigned to the wireless phone number at the time of loss. · Rates are subject to change upon reasonable notice to the insureds, in accordance with state law. · All claims must be authorized by Asurion. The phone must be replaced by Asurion. Phone Insurance is a service provided to customers of Virgin Mobile USA. Asurion is the agent and provides claims servicing under this program. 11
Terms & Conditions OLD REPUBLIC INSURANCE COMPANY 1. Who Is Covered Summary of WIRELESS COMMUNICATIONS EQUIPMENT a. First Named Insured COMMERCIAL INLAND MARINE INSURANCE POLICY The First Named Insured is Virgin Mobile USA, LP for Various provisions in the Policy restrict coverage. Read the its interest in Covered Property. entire summary carefully to determine rights, duties and what b. Additional Insureds is and is not covered. The First Named Insured has the right to request Additional Insured status for a customer for his or The words ‘’we,’’ ‘’us’’ and ‘’our’’ refer to Old Republic her interest in Covered Property which he, she or it Insurance Company that is providing this insurance. owns (referred to herein collectively with the First The terms ‘you’ and ‘your’ mean, as the context requires, Named Insured as “Insured”). Requests for coverage the First Named Insured or any Additional Insured or both. for Additional Insureds are subject to our approval. The word “Agent” refers to Asurion Insurance Services, Inc. 2. Covered Property (also referred to as “Asurion”). Covered Property means: a. The wireless device owned by you for which: The term “Authorized Service Center” means Asurion 1) the unique identification number (International Mobile Insurance Services, Inc who is providing repair and Equipment Identity (IMEI), Electronic Serial Number (ESN) replacement services on our behalf. or Mobile Equipment ID (MEID) of such wireless device The term “Wireless Service Provider” means Virgin Mobile is reflected in the records of the Wireless Service USA, LP who is the First Named Insured, providing the Provider at the time your coverage initially became wireless telephone or communication services which is used effective; and 2) for which outgoing airtime usage has by the Covered Property. been logged with the Wireless Service Provider on A. COVERAGE your account after coverage became effective; unless In exchange for premium paid when due, we agree to you have logged outgoing airtime on a different provide the coverage as stated in the Policy on a month wireless device immediately prior to the time of loss, to month basis, provided that any covered damage or loss in which case such wireless device becomes the to the Covered Property is sustained while your coverage covered property so long as :i) such wireless device is is in effect. owned by you and you provide us proof of ownership; 12
and ii) airtime usage was logged on such device on g. Face plates, personalized data, or customized or your account with the Wireless Service Provider downloaded software such as music, PIM’s, ring tones, immediately prior to the time of loss. games, screen savers. b. The following Accessories, used with the wireless h. Wireless Equipment whose unique identification device above: One standard battery (as part of handset number (ESN, MEID or IMEI) has been altered, defaced loss), One standard CLA, One standard leather case, or removed. One standard charger and One standard earpiece. i. Removable data storage devices. 3. Property Not Covered j. Non-standard batteries. Covered Property does not include: 4. Coverage Period a. Contraband or property used in the course of illegal We cover direct loss or damage that occurs during the transportation or trade. policy period shown in the Declarations. Subject to G.4.b. b. The value of, and the cost to research, replace or and c., coverage for each Additional Insured begins when restore data, or programs non-standard for the make coverage of the Additional Insured is approved by us and and model. the Additional Insured pays their first premium. If we do c. Proprietary handsets included with automobile wireless not approve your application for coverage, we will notify systems and any motor vehicle or watercraft original you within 30 days that you have not been accepted for or after-market equipment or accessories, whether or coverage. not permanently installed, including any antenna 5. Coverage Territory or wiring. We insure the Covered Property worldwide. d. Any other equipment or accessories not described as Any claims occurring outside the United States will be Covered Property. processed in the United States. e. Property that has been entrusted to (including to and from) others for any service, repair or replacement, 6. Covered Causes of Loss other than Asurion Insurance Services, Inc or its designee. Covered Causes of Loss means risks of mechanical or f. Any fees or charges assessed by the Virgin Mobile electrical breakdown or being lost, stolen or directly damaged, USA, LP whether the charges incurred are legitimate except as limited or excluded elsewhere in the policy. or fraudulent. 13
Terms & Conditions All other terms and conditions of the policy remain in full any other consequential loss or damage, including, force and effect. but not limited to, loss of time, loss of profits, B. EXCLUSIONS inconvenience or delay in repairing or replacing lost or 1. This insurance does not apply to loss or damage caused damaged Covered Property. directly or indirectly by any of the following: b. Dishonest, Intentional, or Criminal Acts a. Governmental Authority Dishonest, intentional or criminal acts by an Insured Seizure or destruction of property by order of or by any person entrusted with Covered Property, governmental authority. whether acting alone or in collusion with others, with b. Nuclear Hazard respect to his or her coverage under this insurance. Nuclear reaction or radiation, or radioactive c. Obsolescence contamination, however caused. If physical loss or Obsolescence or depreciation. damage by fire ensues, we will pay only for such d. Wear, Deterioration, Latent Defect ensuing loss or damage. 1. Wear and tear, deterioration; or c. War 2. Hidden or latent defect, including equipment design 1. War, including undeclared or civil war; defect, or any quality in the property that causes it to 2. Warlike action by a military force; or damage or destroy itself. 3. Insurrection, rebellion, revolution, usurped power e. Cosmetic Damage or action taken by governmental authority in We will not repair or replace any cosmetic damage, hindering or defending against any of these. however caused, that does not affect the Such loss or damage is excluded regardless of any manufacturer’s intended use. This includes, but is not other cause or event that contributes concurrently or in limited to: any sequence to the loss or damage. 1. Cracking, marring, or scratching. 2. Change in color or other change in the exterior finish. 2. This insurance does not apply to loss or damage caused f. Covered Under Warranty by or resulting from any of the following: We will not make any repair or replacement for loss or a. Delay, Loss of Use damage that is covered under the manufacturer’s Delay, loss of use, loss of service, loss of market, or warranty. In the event we have knowledge of a prior 14
malfunction, proof of repair may be required before l. Pollution coverage for future claims is applicable. The discharge, dispersal, seepage, migration or escape g. Late Claims of pollutants. Pollutants means any solid, liquid, We will not cover claims reported to Asurion Insurance gaseous, or thermal irritant or contaminant including Services, Inc more than 30 days after the time of loss smoke, vapor, soot, fumes, acid, alkalis, chemicals, or damage. artificially produced electric fields, magnetic field, h. Programming, Repair Work electromagnetic field, sounds waves, microwaves, Programming, cleaning, adjusting, repairing, modifying, all artificially produced ionizing or non-ionizing radiation or performing any other work upon Covered Property. and/or waste. Waste includes materials to be recycled, i. Virus reconditioned or reclaimed. Computer virus or any other malicious code or similar C. LIMITS OF INSURANCE instruction that: The most we will spend, in any one occurrence, to repair or 1. Disrupts the normal operation of the Covered replace Covered Property due to a covered claim is either Property; or one hundred fifty dollars ($150) if your device is found in 2. Results in destruction of or unsuitability of data or Schedule A, two hundred fifty dollars, ($250) if your device is programs stored in the Covered Property. found in Schedule B or one thousand dollars ($1000) if your j. Voluntary Parting device is found in Schedule C attached hereto. These limits Voluntarily parting with Covered Property by an Insured of Insurance apply separately to each covered claim. or by any person entrusted with Covered Property, whether or not induced to do so by any fraudulent Each Insured is limited to 2 losses in any consecutive scheme, trick, device or false pretense. 12 month time period. When this limit is exhausted, coverage k. Intentional Loss or Damage will cease immediately and we will notify the Insured that We do not cover damage to Covered Property which is his or her coverage has ceased and no future premiums the result of it having been used in a manner are due. inconsistent for which it was designed or intended These Limits of Insurance apply separately to each by the manufacturer. We also do not cover damage that covered claim. is intentional or the result of abuse. 15
Terms & Conditions D. DEDUCTIBLE a. The Covered Property, including telephone number, The deductible is either $25, $65 or $100 depending on device make and model, and unique identification whether the Covered Property is found in Schedules A, B, number (ESN, MEID or IMEI); and or C attached hereto and is non-refundable and is payable b. How, when and where the loss or damage occurred. at the time a repair or replacement is approved by the 4. Protect Authorized Service Center. This Deductible will apply to each Take all reasonable steps to protect the Covered Property filed and approved covered claim, and does not reduce the from further damage. Limit of Insurance. Only an Insured may pay the deductible. 5. Permit Inspection E. INSURED’S DUTIES IN EVENT OF LOSS TO INSURED’S Permit us or our Agent to inspect the damaged property. If COVERED PROPERTY requested, take or send, the Covered Property to our or our In the event of loss or damage to Covered Property, the Agent’s designee for equipment failure evaluation. Insured presenting the claim must cooperate with us and see that the following are done: 6. Statement Under Oath 1. Notify Wireless Service Provider If requested by us or our Agent, submit to questioning under If the Covered Property is lost or stolen, notify Virgin Mobile oath about a claim or other matter relating to the Policy. In USA, LP to suspend your wireless communications service such event, the answers must be signed. prior to filing the claim. 7. Proof of Loss and Ownership 2. Notify Police If required, provide: If a claim involves a violation of law or any loss of possession, a. A copy of original ownership records, such as a bill of sale; notify the police and obtain a police report or case number, b. A signed, sworn proof of loss or damage containing the the police station phone number, and the officer’s name and information we or our Agent request to settle the claim. badge number taking the report. If requested, provide a copy We may require this statement to be notarized, for of the police report to Asurion within 30 days of request. which you may incur a nominal fee. c. A copy of a government-issued photo identification. 3. Notify Agent, Give Description d. Other records and documents that may be Notify Asurion within 30 days of the time of loss. reasonably requested. Give a complete description of: 16
These records must be provided within 30 days after Authorized Service Center directly to you within the United our request for the documentation. States for which you must be available to take delivery of the 8. Return of Damaged and/or Malfunctioning replacement equipment within 30 days of claim authorization Covered Property or pay the added cost of re-delivery. The Additional Insured is required to return the damaged F. OUR DUTIES IN EVENT OF LOSS including mechanical and electrical breakdown property to 1. When We Repair or Replace the Authorized Service Center. If the replacement equipment If a claim is made, we or Asurion will notify the Insured of is sent to you, the Authorized Service Center will provide a Asurion’s assessment of the claim within 10 days after we prepaid shipping label and envelope to return the damaged or Asurion receive all the information requested from the property in. Insured presenting the claim. Disposal of the damaged Covered Property other than by Repair or replacement of the lost or damaged Covered returning it to the Authorized Service Center requires the Property will be done within 30 days after the Insured, or prior consent of the Authorized Service Center. his or her designee has complied with all the terms of the If the damaged Covered Property is not returned to the Policy, and we have agreed with the Insured about the repair Authorized Service Center within 15 days of the receipt or replacement. of the replacement equipment, a Non-Return Fee as 2. Our Options applicable to the model of Covered Property, not to At our option, we or Asurion may provide substitute exceed the Non-Return Fee up to $300 may be charged equipment or repair the Covered Property with substitute to the Additional Insured. parts, of like kind, quality and functionality, that: Any recovery of lost or stolen property will accrue entirely to a. Has been refurbished, and may contain non-original our benefit. manufacturer parts; or b. Is a different brand, model or color. 9. Take Delivery We may make available to you the approved replacement G. ADDITIONAL CONDITIONS device for pick up at your Wireless Service Provider. We may 1. This Arbitration provision requires the submission of any also ship the approved replacement device through our dispute to Arbitration. 17
Terms & Conditions a. Instead of first suing in court, disputes or controversies c. All arbitration shall be administered by the American of any nature whatsoever (whether in contract, tort, Arbitration Association (“AAA”) in accordance with or otherwise, including statutory, common law, fraud, its Wireless Industry Rules and Procedures in effect at other intentional tort, property and equitable claims) will the time the demand for arbitration is filed. The Rules be arbitrated on an individual, non-class basis, arising and Procedures, as well as forms and information on out of, relating to, or in connection with: arbitration in general may be obtained by calling 1. The policy, 1-800-778-7879, or by visiting AAA’s Web site at 2. Any activities, transactions, services or interactions www.adr.org. of any kind involving any Insured and us (for include d. Any arbitration which the Insured attends will take place any of our employees, agents, representatives or at a location within the federal judicial district that associated businesses who are involved in any way in includes the Insured’s billing address at the time the any activities, transactions, or services with any Insured demand for arbitration is filed. relating to the policy), and the relationships which e. Upon written request, we will advance to the Insured result from the policy, including, to the full extent either all or part of the fees of the AAA and of the permitted by applicable law, relationships with third arbitrator. The arbitrator will decide whether the Insured parties who are not parties to the policy; or or us will ultimately be responsible for these fees and 3. The validity, scope or enforceability of this arbitration may waive the Insured’s fees upon a finding of provision or the entire policy. economic hardship. b. Any such claim, dispute or controversy instead shall f. The arbitrator shall apply relevant, substantive law be resolved on an individual basis without resort to and applicable statutes of limitation and shall provide any form of class action or class arbitration, by written reasoned findings of fact and conclusions of law. nonbinding arbitration before a single arbitrator. All This arbitration provision is made pursuant to a Insureds and we waive any right to pursue on a transaction involving interstate commerce and shall be class basis any such dispute, controversy or claim, governed by the Federal Arbitration Act, 9 U.S.C. even if applicable law permits class actions or Sections 1, et. seq. class arbitrations. g. If any portion of this arbitration provision is deemed invalid or unenforceable, it shall not invalidate the 18
remaining portions of the arbitration provision. Authorized Service Center, unless the Authorized Service THE INSUREDS AND WE AGREE THAT THIS Center gives the Insured other specific directions. In no ARBITRATION WILL BE ON AN INDIVIDUAL BASIS. event will Insureds be reimbursed for any out-of-pocket THE INSUREDS AND WE UNDERSTAND AND AGREE expenses. THAT BECAUSE OF THIS ARBITRATION PROVISION 3. Cancellation NEITHER INSURED NOR WE WILL HAVE THE a. How First Named Insured Cancels RIGHT TO FIRST GO TO COURT, HAVE A JURY TRIAL The First Named Insured may cancel the policy OR PARTICIPATE AS A REPRESENTATIVE OR MEMBER by mailing or delivering to us advance written notice OF ANY CLASS OF CLAIMANTS UNDER A CLASS of cancellation. ACTION OR CLASS ARBITRATION UNTIL THE In this event, the First Named Insured agrees to deliver ARBITRATION REQUIRED BY THIS PROVISION HAS notices of cancellation to all Additional Insureds, 60 BEEN COMPLETED AND THE INSURED AND WE HAVE days prior to cancellation of their coverage, or to pay BEEN UNABLE TO RESOLVE OUR DISPUTE, CLAIM the Agent for delivery thereof. OR CONTROVERSY. b. How Additional Insureds Cancel FURTHER, ALL INSUREDS AND WE WAIVE OUR RIGHT An Additional Insured may cancel coverage provided TO PARTICIPATE AS A REPRESENTATIVE OR to him or her by notifying the Agent or Virgin Mobile MEMBER OF ANY CLASS OF CLAIMANT UNDER USA, LP who will advise the Agent. A CLASS ARBITRATION EVEN IF CLASS ARBITRATION c. How We Cancel WOULD OTHERWISE BE PERMISSIBLE UNDER 1. We may cancel coverage for nonpayment of APPLICABLE LAW. premium by mailing or delivering written notice of cancellation, including the actual reason for 2. Claim Authorization and Loss Payment cancellation, at least 10 days before the effective We or Asurion has the right to settle the loss with the Insured date of cancellation. or his or her designee. 2. When an Additional Insured’s coverage has been in No claims will be accepted unless authorized by Asurion. effect for less than 60 days, we may cancel for any reason by mailing or delivering written notice of All repairs and replacements must be done by the 19
Terms & Conditions cancellation, including the actual reason for c. The Agent or Asurion ceases to provide its cancellation, at least 30 days before the effective claim service. date of cancellation. We may cancel the 5. How Notice of Cancellation Is Provided coverage of any Additional Insured for fraud or If there is a cancellation in accordance with Section intentional misrepresentation made in obtaining this G.3.c., notice will be sent to: insurance or in filing a claim under this insurance, by a. Each Additional Insured affected by the mailing or delivering written notice of cancellation, cancellation, using his or her last mailing address including the actual reason for cancellation, at least on file with the First Named Insured; 15 days before the effective date of cancellation. b. The Agent; and 3. When coverage has been in effect for 60 days or c. The First Named Insured. more, we may cancel the coverage of any The First Named Insured agrees to pay or act Additional Insured for fraud or intentional as delivery agent for notice of cancellation to all misrepresentation made in obtaining this insurance Additional Insureds. or in filing a claim under this insurance, by mailing or d. Effective Date of Cancellation delivering written notice of cancellation, including Notice of cancellation will state the effective date of the actual reason for cancellation, at least 15 days cancellation. The coverage will end on that date. before the effective date of cancellation. e. Return Premiums, If Any 4. We also may cancel coverage for all Insureds by If the policy is canceled, any refunds due will be on a mailing or delivering written notice of cancellation pro rata basis. The cancellation will be effective even at least 30 days before the effective date of if the refund has not been made or offered. cancellation, including the actual reason for f. Proof of Mailing cancellation, if: If notice is mailed, proof of mailing will be sufficient a. For any reason, we choose to stop providing this proof of notice. coverage for all Insureds in a given class; 4. Eligibility b. Virgin Mobile USA, LP has provided monthly a. To be eligible for coverage you must be a valid, active premium billing and collection service and ceases and current subscriber of your Wireless Service Provider. to do so; or 20
b. If your request for enrollment for coverage is submitted 6. Concealment, Misrepresentation or Fraud within 15 days of initial activation of Virgin Mobile USA, This policy is voidable in any case of fraud, intentional LP service for the Covered Property and you are concealment or misrepresentation of a material fact, by either approved by us, we cover direct loss or damage that the First Named Insured or any Additional Insured or his or occurs during the policy period shown in the her designee at any time, concerning: Declarations. a. The policy; c. If your request for enrollment for coverage is submitted b. The Covered Property; more than 15 days from initial activation of Virgin Mobile c. The Insured’s interest in the Covered Property; or USA, LP’s service for the Covered Property you are not d. A claim under the policy; eligible for this insurance and your enrollment will be but only with respect to his or her coverage. rejected; in such instance, no coverage is ever in effect. 7. Conformity To Statute d. You must not have engaged in fraud or abuse with We agree that any terms of the policy not in conformity with respect to this or a similar communications equipment the statutes of the state in which the policy is issued are insurance program. amended to conform to those applicable state statutes. e. You must not be in breach of any material term of the policy, including but not limited to failure to return 8. Benefit Only Available To Insureds damaged Covered Property when requested in No person or organization, other than an Insured, will benefit conjunction with a loss. from this insurance. We may make available to you other limited benefits or services related to your Covered Property 5. Changes where available. These may include: property location or The First Named Insured, on its own behalf and on behalf of recovery services; data management or recovery services; the Additional Insureds, is authorized to make changes in the equipment service and maintenance; reduced cost upgrade terms of the policy with our consent. The policy’s terms can or purchase benefits or other services provided through your be amended or waived only by endorsement issued by us Wireless Service Provider or other authorized service facilities. and made a part of the policy. 9. Legal Action Against Us If notice of such changes is mailed, proof of mailing will be No one may bring a legal action against us under the sufficient proof of notice. policy unless: 21
Terms & Conditions a. There has been full compliance with all the terms of If the First Named Insured provides monthly billing and the policy; collection services for the Agent, all funds collected by the b. The action is brought within 2 years after the Insured First Named Insured are our property. has knowledge of the loss or damage; We may examine and audit the First Named Insured’s c. The action is brought in compliance with Section G.1. books and records as they relate to this Premium Payment 10. Liberalization Provision at any time during the policy period and up to three If we adopt any revision in the policy which would broaden years afterward. the Coverage under the policy without additional premium 12.Transfer of Rights and Duties Under The Policy within 60 days prior to or during the policy period, the (Assignment) broadened coverage will immediately apply. No rights and duties under the policy may be transferred. 11. Premiums 13.Transfer of Rights of Recovery Against Others To Us a. The First Named Insured is responsible for the payment (Subrogation) of all premiums. If after we have made good the covered loss or damage, b. Within fifteen days after the end of each month, the First any Insured has rights to recover damages from another, Named Insured: those rights are transferred to us to the extent of our cost 1. Will report to the Agent the total number of Covered of repair or replacement. The Insured must do everything Property units that were covered under the policy as necessary to secure our rights and must do nothing after loss of the last day of that month; and or damage to impair them. 2. Will remit the monthly earned premium to us through the Agent based on that report. The foregoing is a generalized description of the policy. It is The premium will be calculated by multiplying the rate per not a full and complete version of the policy. Some provision unit of Covered Property shown in the Declarations by the may differ by state based on applicable law. For more total number of such units. information, or a copy of the policy, you may call Asurion at 1.888.723.3360 or send a self addressed envelope to The First Named Insured may request that Additional Insureds Asurion Insurance Services, Inc. ATTN: Policy Copy, be billed for their individual units of Covered Property. In that P.O. Box 110656, Nashville, TN 37222-0656. Please include event, the rate will be the same as the policy rate billed to the your wireless telephone number so that the proper policy First Named Insured. can be delivered to you. 22
IMPORTANT NOTICE TO POLICYHOLDERS – CA License number #OB 35141 TERRORISM RISK INSURANCE ACT OF 2002 For California consumers the California Department of You are hereby notified that, under the Terrorism Risk Insurance consumer hotline is 1.800.927.4357. Insurance Act of 2002, as amended, we must make terrorism coverage available if your policy covers commercial property. NOTICE TO MICHIGAN POLICYHOLDERS However, the actual coverage provided by your policy for The policy is exempt from the filing requirements of sections acts of terrorism, as is true for all coverages, is limited by 2236, 2401 and 2601 of the Insurance Code of 1956. 1956 PA the terms, conditions, exclusions, limits, other provision of 218, MCL 500.2236 your policy, any endorsements to the policy and generally applicable rules of law. Any terrorism coverage provided by this policy may be partially reimbursed by the United States Government under a formula established by Federal Law. If applicable, under this formula, the United States Government will pay 85% of covered terrorism losses exceeding a statutorily established deductible paid by insurers until such time as insured losses reach the $100 billion cap that limits U.S. Government reimbursement as well as insurers’ liability for losses. If that occurs, your coverage may be reduced. You will not be required to pay a premium for terrorism coverage at this time. If a premium is going to be charged for terrorism coverage, we will provide you with advance notification of what that premium will be. 23
ASVU-099_NW
Seguro Para Su Teléfono Proteja su dispositivo nuevo contra pérdidas, robo, daños y mal funcionamiento fuera del periodo de garantía. Todo por sólo $5 al mes. El Seguro para Teléfonos representa la protección de un seguro que se proporciona a los suscriptores de Virgin Mobile que reúnan los requisitos correspondientes, cuya administración está a cargo de Asurion Insurance Services, Inc., y dicha protección está asegurada por Old Republic Insurance Company. NV0NB1-9283
Para presentar su reclamación por teléfono, llame al 877-885-1547 ¿Por qué proteger su dispositivo inalámbrico con el Seguro para Teléfonos de Virgin Mobile? Tira accidentalmente su dispositivo en la calle. Se sale de la bolsa de su pantalón en un taxi. Lo olvida en un restaurante. El perro lo entierra en el patio. Estas cosas suceden. Y, sin protección, podría terminar pagando el importe total para reemplazar su dispositivo si algo le pasa a éste. Por lo tanto, Virgin Mobile ha dispuesto que nuestros clientes tengan acceso a este programa de Seguro para Teléfonos a cargo de Asurion: Por sólo $5 al mes, recibirá cobertura en el caso de que su dispositivo se quiebre o se pierda, lo roben o se dañe, incluso por líquidos. 3
Para presentar una reclamación, visite www.phoneclaim.com/virginmobileusa El Seguro Para Teléfonos De Virgin Mobile En Un Vistazo Le da tranquilidad: Prima Mensual $5.00 Deducible Ver la tabla en la página 6. Dos reclamaciones en un periodo de 12 meses a partir de la fecha del primer reemplazo. Límites De Reclamación Consulte la tabla en la página 6 para ver el monto máximo por reclamación. • Asurion puede cubrir las reclamaciones con equipos nuevos o remanufacturados. Equipo • Nuestro objetivo es cubrir las reclamaciones con la misma marca y modelo de su dispositivo. Si eso no es posible, se sustituirá por una marca y modelo similares. De Reemplazo No se garantizan el color ni las características. • El reemplazo de accesorios puede ser con accesorios genéricos o no originales. Incidentes Cubiertos Pérdida, robo, daño físico o por líquidos, mal funcionamiento sin garantía. Esta cobertura es opcional. La puede cancelar en cualquier momento y recibir un Póliza De Cancelación reembolso prorrateado de su prima no utilizada. • Un dispositivo por cliente que reciba servicios inalámbricos • Una batería estándar (como parte de la pérdida de un dispositivo) Equipo Cubierto • Un adaptador estándar para encendedor de cigarros • Un estuche de cuero estándar • Un cargador estándar • Un auricular estándar 4
Para presentar su reclamación por teléfono, llame al 877-885-1547 Razones para elegir el Seguro para Teléfonos Le da tranquilidad: Con el Seguro para Teléfonos, sabe que tiene cobertura en el caso de que algo le pase a su dispositivo. Es rápido: Generalmente recibirá un dispositivo de reemplazo en un plazo no mayor de 24 horas. Es fácil: Para presentar una reclamación, sencillamente visite www.phoneclaim.com/virginmobileusa o llame al 877-885-1547. 5
Para presentar una reclamación, visite www.phoneclaim.com/virginmobileusa Planes del Seguro para Teléfonos Plan A Plan B Plan C Costo $5 por mes $5 por mes $5 por mes Deducible $25 por reclamación $65 por reclamación $100 por reclamación Límite por reclamo $150 $250 $1000 Kyocera Loft LG Optimus BlackBerry ® Curve TM Aparatos LG Rumor Touch 8530 LG Rumor2 Samsung Intercept TM MiFi 2200 Ovation MC760 6
Para presentar su reclamación por teléfono, llame al 877-885-1547 Sólo $5 al mes. El costo se cobrará en su cuenta de Virgin Mobile. Este cobro es la prima de seguro pagadera al asegurador, Old Republic Insurance Company, e incluye las cuotas administrativas pagaderas a Asurion Insurance Services, Inc*. *Asurion en Nueva York Virgin Mobile ha dispuesto que nuestros clientes tengan acceso a este programa de seguro, porque, sin protección, puede ser responsable del costo completo por el reemplazo de un dispositivo en caso de pérdida. No está obligado a comprar el Seguro para Teléfonos para poder activar el servicio con Virgin Mobile. Puede que ya tenga cobertura mediante un seguro de propietario de vivienda u otros medios (su representante de servicio inalámbrico no está calificado para evaluar su cobertura existente de seguro). Tome en cuenta, si tiene otra cobertura, que el deducible que tendría que pagar con otra aseguradora pudiera ser mayor. Si elige suscribirse al Seguro para Teléfonos, éste se puede cancelar en cualquier momento con un reembolso prorrateado de cualquier prima no utilizada. 7
Para presentar una reclamación, visite www.phoneclaim.com/virginmobileusa El Seguro para Teléfonos sólo está disponible para clientes de Beyond Talk dentro de los 15 días siguientes a la activación. Para solicitar un seguro para su dispositivo nuevo, comuníquese con Virgin Mobile At Your Service al 1-888-322-1122 o marcando *VM desde su dispositivo de Virgin Mobile. La aceptación de su solicitud se realizará a criterio exclusivo del asegurador, Old Republic Insurance Company. Si por alguna razón no es apto para el Seguro de Teléfono, se le notificará durante los 30 días siguientes. De ser este el caso, no recibirá la cobertura. Si ya ha pagado la prima, ésta le será reembolsada. Si su solicitud del Seguro para Teléfonos se aprueba, la cobertura comienza el día en el que su prima mensual del Seguro para Teléfonos sea pagadera y se pague. 8
Para presentar su reclamación por teléfono, llame al 877-885-1547 Presentar una reclamación es sencillo. Enseguida le explicamos cómo hacerlo: Paso 1: Si su dispositivo se pierde o lo roban, llame a Virgin Mobile inmediatamente al 1-888-322-1122. Virgin Mobile asegurará el saldo de su cuenta y el número de su dispositivo. Paso 2: Visite www.phoneclaim.com/virginmobileusa para presentar una reclamación e iniciar los trámites correspondientes. Para presentar una reclamación, llame al Centro de Atención a Clientes de Asurion al 877-885-1547* Paso 3: Pague su deducible con una tarjeta de crédito, un cheque electrónico o entrega contra reembolso (se hace un cobro adicional en el caso de esta última opción). *El horario del Centro de Atención a Clientes de Asurion es de siete de la mañana a la media noche (HEC), los 7 días de la semana. Para presentar una reclamación, debe: • Ser el usuario principal de la cuenta • Reportar la reclamación dentro de 30 días a partir del incidente 9
Para presentar una reclamación, visite www.phoneclaim.com/virginmobileusa Si tiene dudas respecto al programa del Seguro para Teléfonos de Virgin Mobile o sobre su póliza, llame a Asurion al 877-885-1547. Persona a nombre de quien está la reclamación Fecha de presentación de la reclamación Fecha de compra del dispositivo Número de reclamación Marca del dispositivo Fecha de aprobación de la reclamación Modelo del dispositivo 10
Para presentar su reclamación por teléfono, llame al 877-885-1547 Condiciones de reemplazo de la reclamación • Las reclamaciones pueden cubrirse con equipos nuevos o remanufacturados. El equipo remanufacturado puede tener defectos cosméticos menores. • Si el modelo exacto no está disponible, el teléfono de reemplazo y los accesorios cubiertos serán de un tipo y calidad similares. No se garantizan los colores, las características ni la compatibilidad de los accesorios no cubiertos. • Puede aplicarse un cargo adicional si el deducible se cobra contra reembolso (COD). • Una vez que se apruebe y verifique su reclamación, se enviará su equipo de reemplazo a una dirección de su elección mediante servicio de entrega de un día para otro (sin incluir fines de semana). • El equipo dañado o recuperado perdido o robado debe devolverse dentro de un plazo de 15 días. En su paquete de cumplimiento puede encontrar un sobre prepagado con las instrucciones de devolución. No devolver el equipo dañado puede dar como resultado la imposición de una cuota por no devolución de hasta $300. • No hay pago en efectivo ni reembolsos a los asegurados. El programa cubre solo el equipo que está asignado al número telefónico inalámbrico al momento de la pérdida. • Las tarifas están sujetas a modificación previo aviso de manera razonable para los asegurados, de conformidad con las leyes estatales. • Todas las reclamaciones deben estar autorizadas por Asurion. Asurion debe reemplazar el teléfono. El Seguro para Teléfonos es un servicio para los clientes de Virgin Mobile USA. Asurion es el agente y atiende las reclamaciones conforme a este programa. 11
Términos y Condiciones OLD REPUBLIC INSURANCE COMPANY cubierta a la Propiedad Cubierta ocurra mientras su Resumen de la PÓLIZA DE SEGURO DE LA COBERTURA cobertura esté vigente. DEL EQUIPO DE COMUNICACIONES INALÁMBRICO 1. Quién está cubierto PROPORCIONADA POR COMMERCIAL INLAND MARINE a. Asegurado Nombrado Primero El Asegurado Nombrado Primero es Virgin Mobile USA, Varias disposiciones de esta póliza limitan la cobertura. Lea LP por su interés en la Propiedad Cubierta. detenidamente toda la póliza para determinar sus derechos, b. Asegurados Adicionales obligaciones y lo que se incluye y excluye de la cobertura. El Asegurado Nombrado Primero tiene derecho a Las palabras “nosotros” y “nuestro” se refieren a Old solicitar la condición de Asegurado Adicional para un Republic Insurance Company que proporciona este seguro. cliente por el derecho que tuviera sobre la Propiedad Los términos “usted” y “su” significan, dependiendo del Cubierta, que sea de su propiedad (denominado aquí, contexto, el Asegurado Nombrado Primero o cualquier de manera conjunta con el Asegurado Nombrado Asegurado Adicional o ambos. Primero, como “Asegurado”). Las solicitudes de La palabra “Agente” se refiere a Asurion Insurance Services, cobertura para Asegurados Adicionales están sujetas a Inc. (también conocido como “Asurion”). nuestra aprobación. El término “Centro de Servicio Autorizado” significa Asurion 2. Propiedad Cubierta Insurance Services, Inc, quien proporciona los servicios de Propiedad Cubierta significa: reparación y reemplazo en nuestro nombre. a. El dispositivo inalámbrico de su propiedad por el El término “Proveedor de Servicios Inalámbricos” significa que: 1) el número de identificación único (Identidad Virgin Mobile USA, LP, esto es, es el Asegurado Nombrado Internacional de Equipo Móvil, o IMEI, por sus siglas Primero, que proporciona la telefonía inalámbrica o servicios en inglés; Número de Serie Electrónico, ESN, por sus de comunicación utilizados por la Propiedad Cubierta. siglas en inglés; o Identificación del Equipo Móvil, MEID, por sus siglas en inglés) de dicho dispositivo A. COBERTURA inalámbrico se estipuló en los registros del Proveedor A cambio de la prima pagada al vencimiento, aceptamos de Servicios Inalámbricos en el momento en el que su proporcionar la cobertura como se declara en esta Póliza cobertura entró en vigor inicialmente; y 2) para el que de forma mensual, siempre que cualquier daño o pérdida se haya registrado el uso del tiempo aire saliente con 12
el Proveedor de Servicios Inalámbricos a su cuenta accesorios originales o del mercado secundario para después de la entrada en vigor de su cobertura; a cualquier vehículo motorizado o buque, de instalación menos que haya registrado tiempo aire saliente en permanente o no permanente, incluyendo cualquier un dispositivo inalámbrico distinto inmediatamente antena o cableado. antes del momento de la pérdida, en cuyo caso, d. Cualquier otro equipo o accesorios no descritos como dicho dispositivo inalámbrico se considera como Propiedad Cubierta. propiedad cubierta siempre que: i) dicho dispositivo e. Propiedad que haya sido encomendada a otros o por inalámbrico sea de su propiedad y nos proporcione parte de otros por cualquier servicio, reparación o un comprobante de propiedad y ii) el uso de tiempo reemplazo, que no sea Asurion Insurance Services, Inc aire se haya registrado en dicho dispositivo en su o su designado. cuenta con el Proveedor de Servicio Inalámbrico f. Cualquier cuota o cargos calculados por Virgin Mobile inmediatamente antes del momento de la pérdida. USA, LP independientemente de si los cargos en los b. Los siguientes Accesorios, utilizados con el dispositivo que se ha incurrido son legítimos o fraudulentos. inalámbrico anterior: Una batería estándar (como parte g. Carátulas, datos personalizados o software de la pérdida de un auricular), Un adaptador para personalizado o descargado, como música, encendedor de cigarros del automóvil estándar, Un Administradores de Datos Personales (PIM’s), tonos, estuche de cuero estándar, Un cargador estándar, Un juegos, protectores de pantalla. auricular estándar. h. Equipo Inalámbrico cuyo número de identificación único 3. Propiedad No Cubierta (ESN, MEID o IMEI) haya sido alterado, rayado o retirado. La Propiedad Cubierta no incluye: i. Los dispositivos extraíbles de almacenamiento de datos. a. Contrabando o propiedad utilizada en el transcurso de j. Baterías no estándar. un transporte o comercio ilegal. 4. Periodo de cobertura b. El valor y el costo de investigar, reemplazar o recuperar Cubrimos pérdidas o daños directos que sucedieron durante datos, o programas que no sean estándar para la el periodo de la póliza estipulado en las Declaraciones. Con marca y el modelo. sujeción a los términos descritos en G.4.b y c, la cobertura c. Los auriculares patentados incluidos en los sistemas de cada Asegurado Adicional comienza en el momento en inalámbricos para automóviles y cualquier equipo o el que la cobertura del Asegurado Adicional es autorizada 13
Términos y Condiciones por nosotros y el Asegurado Adicional abona el pago de su c. Guerra primera prima. Si no aprobamos su solicitud de cobertura, le 1. Guerra, incluyendo guerra no declarada o guerra notificaremos que no aceptamos su cobertura dentro de un civil; plazo de 30 días. 2. Una acción belicosa por una fuerza militar; o 5. Territorio de cobertura 3. Insurrección, rebelión, revolución, golpe de estado Aseguramos la Propiedad Cubierta en todo el mundo. o acción emprendida por la autoridad de gobierno Cualquier reclamación que se efectúe fuera de los Estados para impedir o defenderse contra cualquiera de Unidos se procesará en los Estados Unidos. estos eventos. 6. Causas de Pérdida Cubiertas Dicha pérdida o daño se excluye sin importar Las Causas de Pérdidas Cubiertas se refieren al riesgo de cualquier otra causa o evento que contribuya de forma descompostura mecánica o eléctrica o pérdida, robo o simultánea, anterior o posterior a la pérdida o daño. daños directos, excepto en la medida en que este se limite o 2. Este seguro no se aplica a las pérdidas o daños causados excluya en otra parte de la póliza. o que sean resultado de cualquiera de los siguientes: Todos los demás términos y condiciones de la póliza a. Retraso, pérdida de uso seguirán en vigor. Retraso, pérdida de uso, pérdida de servicio, pérdida de mercado o cualquier otra pérdida o daño resultante, B. EXCLUSIONES incluyendo, entre otros, pérdida de tiempo, pérdida de 1. Este seguro no se aplica a las pérdidas o daños causados ganancias, inconvenientes o retrasos en la reparación o directa o indirectamente por cualquiera de los siguientes: el reemplazo de la Propiedad Cubierta perdida o dañada. a. Autoridad del Gobierno b. Acciones deshonestas, dolosas o delictivas Confiscación o destrucción de la propiedad por orden Acciones deshonestas, dolosas o delictivas cometidas de las autoridades gubernamentales. por un Asegurado o por cualquier persona a la que b. Peligro nuclear se le haya encomendado la Propiedad Cubierta, Reacción o radiación nuclear, o contaminación independientemente de si actúa sola o en complicidad radioactiva, sin importar el origen. Si posteriormente con otros, con respecto a su cobertura conforme a este tiene lugar una pérdida o daño por fuego, sólo seguro. pagaremos dicha pérdida o daño posterior. 14
c. Obsolescencia modificación o realización de cualquier otro trabajo en Obsolescencia o depreciación. la Propiedad Cubierta. d. Desgaste, Deterioro, Defecto oculto i. Virus 1. Desgaste, deterioro; o Virus de computadora o cualquier otro código 2. Un defecto oculto o latente, incluyendo defecto malicioso o instrucción similar que: de diseño del equipo o cualquier calidad en la 1. Perturbe el funcionamiento normal de la Propiedad propiedad que haga que se dañe o autodestruya. Cubierta; o e. Daños cosméticos 2. Resulte en la destrucción o inutilidad de los datos o No repararemos ni reemplazaremos ningún daño programas almacenados en la Propiedad Cubierta. cosmético, sin importar la causa, que no afecte el uso j. Separación Voluntaria descrito por el fabricante. Esto incluye, entre otros: La separación voluntaria con la Propiedad Cubierta de 1. Grietas, imperfecciones o raspaduras. parte de un Asegurado o de cualquier persona a la que 2. Cambio en el color u otro cambio en el acabado se le encomiende la Propiedad Cubierta, ya sea que dicha exterior. separación haya sido inducida o no por algún esquema f. Cobertura incluida en la Garantía fraudulento, truco, dispositivo o falsa pretensión. No repararemos ni reemplazaremos ninguna pérdida k. Pérdida o daño intencional o daño que esté cubierto conforme a la garantía del No cubrimos los daños ocasionados a la Propiedad fabricante. En caso de que tengamos conocimiento de Cubierta como resultado de un uso inadecuado para un mal funcionamiento anterior, puede requerirse un con su diseño o con el uso descrito por el fabricante. comprobante de reparación antes de poder aplicar la Tampoco cubrimos daños que sean intencionales u cobertura para reclamos futuros. ocasionados por el abuso. g. Reclamaciones tardías l. Contaminación No cubriremos reclamaciones comunicadas a Asurion La liberación, dispersión, filtración, migración, escape o Insurance Services, Inc. tras más de 30 días a partir del presencia de contaminantes. Contaminantes significa momento de la pérdida o daño. cualquier contaminante o irritante sólido, líquido, h. Programación, trabajo de reparación gaseoso o térmico, incluyendo humo, vapor, hollín, Programación, limpieza, ajuste, reparación, gases, ácidos, álcalis, químicos, campos eléctricos 15
Términos y Condiciones producidos artificialmente, campo magnético, campo aparece en las Listas A, B o C que se anexan a la presente electromagnético, ondas de sonido, microondas, póliza, no es reembolsable y debe abonarse en el momento radiación ionizante o no ionizante producida de la aprobación de la reparación o el reemplazo por artificialmente y/o desperdicio. Los desperdicios incluyen parte del Centro de Servicio Autorizado. Este Deducible se materiales para reciclar, reacondicionar o reclamar. aplicará a cada reclamación presentada y autorizada y no reducirá el Límite del Seguro. Sólo un Asegurado puede C. LÍMITES DEL SEGURO pagar el deducible. La cuantía máxima a cubrir, por cualquier evento individual, con el fin de reparar o reemplazar la Propiedad Cubierta E. DEBERES DEL ASEGURADO EN CASO DE SUFRIR debido a una reclamación cubierta ascenderá a ciento LA PÉRDIDA DE LA PROPIEDAD CUBIERTA DEL cincuenta dólares estadounidenses (150 $) si su dispositivo ASEGURADO aparece en la Lista A, a doscientos cincuenta dólares En caso de una pérdida o daño a la Propiedad Cubierta, el estadounidenses (250 $) si su dispositivo aparece en la Lista Asegurado que presente la reclamación debe cooperar con B, o a mil dólares estadounidenses (1.000 $) si aparece en la nosotros y procurar que se realicen los siguientes trámites: lista C que se anexan a la presente póliza. Estos límites del 1. Notificar al Proveedor de Servicios Inalámbricos Seguro se aplican por separado a cada reclamación cubierta. En caso de pérdida o robo de la Propiedad Cubierta, Casa Asegurado está limitado a 2 pérdidas en cualquier notificar a Virgin Mobile USA, LP para suspender su servicio periodo consecutivo de 12 meses. Cuando este límite se de comunicaciones inalámbrico antes de presentar la agote, la cobertura cesará de inmediato y notificaremos al reclamación. Asegurado que su cobertura ha cesado y no se adeudan 2. Presentar denuncia en la policía más primas futuras. Si una reclamación involucra una violación de la ley o Estos Límites del Seguro se aplican por separado a cada cualquier pérdida de la posesión, es preciso presentar reclamación cubierta. denuncia en la policía y obtener un informe o número de caso, el número telefónico de la estación de policía y el D. DEDUCIBLE número de placa y el nombre del oficial que abrió el informe. El deducible ascenderá a 25, 65 ó 100 $ dólares Si se le solicita, proporcione una copia del informe policial a estadounidenses, dependiendo de si la Propiedad Cubierta Asurion dentro de un plazo de 30 días a partir de la solicitud. 16
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